What we collect
We collect the following information when an order is placed:
- contact information including email address
- demographic information such as postcode
- other information relevant to postage or contacting
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal informationWe will not sell, distribute or lease your personal information to anyone. You may request details of personal information which we hold about you under the Data Protection Act 1998.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund on the item (postage cannot be refunded). You can request a return for up to 30 days from the date you purchased. Any product you return must be in the same condition you received it and in the original packaging. All bundles must have the security tag (covering the SD Card in the device) undamaged. Please contact us prior to returns, as you will need an RMA code with a prefix, otherwise returns won't be received. Once you are emailed that a return has been accepted and given an RMA or return address, you have 14 days to return the item to us. If both 30 days from the date of purchase, and 14 days from a return being accepted have passed, we will be unable to accept the return.
Terms & Conditions of Service
In purchasing an item from us you agree to have read, understand and accept our terms of service and return policy:
Kodi is only supplied with fully legal and offical add-ons. As we ship worldwide and laws can vary from country to country, we encorage customers to check their laws & regulations in regards to emulation and streaming, when using such features on one of our devices, and we cannot be responsible for any unlawful misuse of the device once it reaches the customer.
As a fully registered UK VAT company, by law we are supposed to charge 20% VAT on all purchases made from the UK and Europe. However we have split this cost with the customers and only charge 12%. Please be aware VAT is not included in the initial product price, as we sell worldwide and customers outside the UK/EU are not required to pay VAT. If you are inside the UK/EU you will be presented with the total product price + VAT at checkout, and through choosing to continue with the purchase you are confirming and consenting to the method we add VAT to the product where It's required to be paid.
To avoid copyright & licencing issues no software is installed until the customer first turns on the device. The first time starting the device up will take longer as the data on the SD Card decrypts and installs causing the system to restart several times during this process. Any titles added after purchase are assumed to be added with all intent & purpose of providing "back up" copies of freeware, shareware, unlicenced or already owned software that is no longer in production, available for purchase, or from developers and/or publishers which cease to trade and/or exist.
We do not provide or charge for any software, and prices are solely based on hardware, building labor and configuration only.
Retro-Systems, Dover Street, London, E1 6AN